By leaving your goods with us, you agree to all terms and conditions stated below.
Fabrics and surfaces that come into direct contact with your child or baby are cleaned with regular domestic laundry products. Unfortunately, we can’t guarantee all stains will be removed, your item will be washed and washed again, paying particular attention to tough stains using our specialised techniques. In some circumstances, Goods may require the use of an oxygen-based bleaching agent (non-chlorine based) and/or diluted bleach-based agents for spot stain removal (if our standard procedure doesn’t suffice), however this is will be thoroughly washed out and rewashed with our standard products and thoroughly rinsed to ensure the removal of any cleaning product residue. Please be aware, if mould removal is required, we may not be able to follow the cleaning guidelines of said item, proceeding with the clean is done so at your own risk.
Whilst all care is taken and user manuals are consulted, we take no responsibility for the assembly or reassembly of any items including their sub-components such as wheels, tyres and inner tubes, webbings, fabrics, straps, clips, fixings, accessories, baskets, harnesses or restraint belts and buckles. Absolute Baby takes no responsibility for the safe assembly, installation and use of any items (including child car safety seats, boosters and infant carriers).
The safe assembly, installation and use of any items (including child car safety seats and infant carriers) are your responsibility and you should check all items for safety and functionality prior to use.
We will use all reasonable skill and care when cleaning and restoring your goods, and use techniques that we see best suited to the individual product. Nevertheless, we cannot assume, and hereby specifically exclude, any liability or responsibility for inherent weaknesses or defects in Goods (such as sun fading of fabrics or plastics) which may result in tears or the development of holes in the fabrics that are not readily apparent prior to cleaning by us. We cannot guarantee, and hereby specifically excludes, any liability for any colour loss, colour bleeding, shrinkage, damage to weak and tender fabrics or components including aged or brittle plastics or oxidised metals.
Given the delicate nature of certain leather, suede and vinyl, all goods containing any such item or items will be cleaned entirely at your own risk.
Tyre inflation is provided as a complimentary service. You must advise the Company at the time of booking if you do not want the tyres inflated. If a tyre will not inflate properly due to existing damage or fault then the Company may cease efforts (at its sole discretion) to inflate the affected tyre(s). No refunds or compensation will be provided in cases where tyres are unable to hold air pressure due to existing weakness, damage or worn parts.
Our liability with respect to any damage to goods directly caused by us will be limited to the lesser of the cost of us repairing the damaged good or that amount being four (4) times the charge for cleaning that good regardless of its brand or condition at the time of delivery to the Company. No claims for damages will be recognised unless you advise us in writing (email is acceptable) of the same within 24 hours of receiving your goods back from us.
4. PERSONAL ITEMS
Please check each of your goods for any money, jewellery or other valuables that may be contained in or on them prior to their delivery to or collection by us. If we find any valuables in your goods, we will make every effort to return them to you but we cannot be, and expressly exclude any liability or responsibility for, any loss of any such articles that are forwarded to us.
5. COLLECTION AND DELIVERY
We strive to make our service accessible and convenient for most, you can drop off or collect from us at 234 Lion Creek Road or we may offer the collection of car seats and prams from your home and delivery upon completion with a flat rate of $10 each way.
Absolute Baby will make every reasonable effort to have your items completed within the quoted time frame, however will not be held liable for any delays.
If you have not collected your items within three (3) business days of notification of completion, you will be charged a storage fee of $5 per business day until the item is collected. Items not collected after 30 days of completion become the property of Absolute Baby and maybe disposed of to recover cleaning and storage costs.
We always work hard to give you clean baby equipment in a timely manner and we would appreciate the payment also be made in a timely manner as well. All payments must be paid upon collection, if an agreement is made to pay at a different time the payment must be received within 24 hours of collection or the matter will be taken further.
Late fees- If payment isn’t received within 30 days of due date, a fee of $40 will be applied, and an additional $7 fee for each week thereafter. If you are having an issue making the payment please contact us immediately so we can discuss a payment plan.
7. DEAL, COUPONS AND VOUCHERS
Only one (1) deal, coupon or voucher can be used at any one time. No deal, coupon or voucher can be extended past the expiration date. No rainchecks if you miss out booking an appointment within the valid dates. Each deal or coupon can only be claimed once (1). Vouchers can not be exchanged for cash.
8. EXPRESS POP-UP EVENTS
We may offer express pram clean pop-up events from time to time. Please ensure to arrive on time for your appointment. We can not guarantee we will be able to fulfil your appointment if you are late as appointments are held back-to-back. If you need to cancel your appointment please do so in writing no later then 48 hours prior to your appointment to be eligible for a full refund. If you cancel within 48 hours, you will be eligible for a refund minus an administration fee of $10. We will strive to have your pram dry by collection however we can not guarantee that it will be completely dry, please plan your trip accordingly. Vouchers, deals and coupons will not be accepted for appointments at these events.